Good news: WhatsApp is back for water and electricity fault reporting and service requests

19 September 2025

The City of Cape Town wants to inform residents that WhatsApp is available again for water and electricity fault reporting and service requests. The public is encouraged to use all of the available channels.

The following channels are available for all inquiries and complaints:

Water	Phone: 086 0103 089 (Option 2) Email: water@capetown.gov.za SMS: 31373 WhatsApp: 060 018 1505
Blocked stormwater drains and potholes	Phone: 086 0103 089 Email: transport.info@capetown.gov.za www.capetown.gov.za/servicerequests
Electricity	Phone: 086 0103 089 (Option 3) Email: power@capetown.gov.za SMS: 31220 WhatsApp: 060 018 1505
Accounts and general inquiries	Phone: 086 0103 089 (Option 1) Email: accounts@capetown.gov.za

Customers can also log a request via the City’s e-services portal at www.capetown.gov.za , or register a service fault on the City App if they are able to do so.

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Published by:
City of Cape Town, Media Office